Exchange & Return Policy

Last Updated: June 2026

At THRYX, we strive to provide the best shopping experience to our customers. To ensure a smooth process, we offer size exchange only.

Size Exchange Eligibility

Exchange requests must be raised within 2 days of the product being marked as delivered.
Exchanges are applicable only for size-related issues or if the product is received damaged.
The product must be unused, unwashed, unworn, and in its original condition with all tags and packaging intact.
The original tag attached to the garment must remain exactly as delivered. If the tag has been removed, reattached, tampered with, replaced, or altered in any way, the product will not be eligible for exchange.
Products showing signs of use, washing, damage caused after delivery, stains, perfume, deodorant marks, or alteration will not be accepted for exchange.

If you receive a damaged, defective, incorrect, or incomplete product, you must report it within 2 days of delivery.
Customers are strongly advised to record a complete unboxing video while opening the package.
THRYX may require an unboxing video and clear photographs for verification purposes.
The unboxing video should clearly show the package being opened and the condition of the product upon delivery.
Claims regarding damaged, defective, incorrect, or missing products may be declined if sufficient proof is not provided.
Once approved, a replacement product or size exchange will be processed, subject to stock availability.

Once your exchange request is approved, our team will assist you with the exchange process.
Exchange is subject to stock availability.
If the requested size is unavailable, THRYX reserves the right to offer store credit or an alternative solution.
THRYX reserves the right to inspect, verify, and approve all exchange requests before processing an exchange.

Exchange shipping charges are applicable on all size exchanges.
The exchange fee starts from ₹99 and may vary depending on the customer’s pickup and delivery location.
The applicable exchange fee will be communicated at the time of the exchange request.

THRYX does not accept returns.
THRYX does not provide refunds under any circumstances, including incorrect size selection by the customer.
All purchases made on our website are final and are only eligible for exchange as per this policy.

The following items are not eligible for exchange:

Products purchased during special sales, promotional offers, or clearance sales.
Products that have been used, washed, damaged, or altered after delivery.
Products without original tags, packaging, or accessories.
Products with removed, reattached, tampered, or replaced tags.
Exchange requests raised after 2 days from the date of delivery.

For exchange-related assistance, please contact us:

Email: info@thryxfashion.com
WhatsApp: +91 98677 07913